General Policy:

We'll do it right the first time. And, if we don't, feel free to call us on it. A happy customer is a returning customer, so we'll do whatever it takes to make you happy.

Hardware Policy:

If you need hardware, we ask that you make the purchase. The purpose is two-fold: one, you get the receipt and carry the warranty.  Two, you know exactly how much the hardware costs and know that we are not jacking up the price. Profit should not be made on parts. Try telling this to your mechanic.